Support

If something isn't working, include your device model, iOS version, and a short description of what happened. A screenshot helps a lot.

Account

I forgot my password

On the sign-in screen, tap Forgot your password? and enter your email address. We'll send you a 6-digit code to set a new password. If it doesn't arrive within a few minutes, check your spam folder.

I signed up with Apple

Accounts created with Sign in with Apple don't have a password. Just tap Sign in with Apple again — your progress is tied to your Apple ID and will be restored.

How do I delete my account?

Open Profile → Delete Account in the app. Deletion is immediate and permanent: your profile, learning progress, custom decks, and stories are all removed. If you can't access the app, email info@lexicase.app from the address registered to your account.

Sharing decks

How do I share one of my decks?

Open Explore → My Decks, tap your deck and tap Share at the top. You get a link and a six-character code; send either one to a friend. Sharing your own decks is part of Premium. Adding a deck someone shared with you is free.

How do I add a deck someone shared with me?

Tap the link they sent, or open Explore → My Decks and enter their six-character code. You'll see the deck's name, who shared it and its first words before you add it. Words the owner adds or fixes later reach you too; your progress stays yours.

How do I stop sharing a deck?

Open the deck's share page and tap Stop sharing. The link and code stop working right away. People who already added the deck keep their copy.

Someone shared an inappropriate deck

On the deck's preview, tap Report this deck, or email info@lexicase.app with the code. Reported decks are reviewed and removed if they break the rules.

Subscription

How do I cancel?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Lexicase. Canceling stops the next renewal; you keep access until the end of the current period.

I paid, but Premium isn't showing

Open the Premium screen in the app and tap Restore Purchase. Make sure you're signed in with the same Apple ID you used to subscribe. If that doesn't fix it, email us and we'll sort it out.

Refunds

Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.

Privacy

For what data Lexicase collects and how it's used, see the Privacy Policy.